Privacy Policy

Introduction

At Healing Hands Home Healthcare, we value your privacy and are committed to protecting your personal, medical, and health-related information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, book our healthcare services, or communicate with us.

By using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy and applicable laws and regulations in the United Arab Emirates (UAE).

Information We Collect

To provide safe, efficient, and personalized healthcare services, we may collect the following information.

Personal Information

• Full Name
• Date of Birth
• Gender
• Mobile Number
• Email Address
• Residential, Hotel, or Office Address
• Emirates ID or Passport details (when legally required)

Medical & Health Information

• Medical history
• Existing medical conditions
• Allergies and medications
• Doctor’s prescriptions
• Laboratory and diagnostic test results
• Nursing and treatment records
• Physiotherapy and wellness information
• Vaccination records (where applicable)

Appointment Information

• Requested healthcare service
• Preferred appointment date and time
• Service location (Home, Hotel, Office, Workplace)
• Consent forms and treatment preferences

Payment Information

When applicable, we may collect:

• Billing information
• Invoice details
• Payment confirmations

Please note that online payment information is processed securely through authorized payment providers and is not stored on our servers.

Website Information

When you browse our website, we may automatically collect:

• IP Address
• Browser type and version
• Device information
• Operating system
• Website pages visited
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Provide home healthcare services across Dubai and the UAE.
• Arrange Doctor on Call services.
• Deliver Nurse at Home services.
• Schedule Lab Tests at Home.
• Provide Physiotherapy at Home.
• Coordinate IV Therapy and Wellness services.
• Process appointments and service requests.
• Verify patient identity.
• Communicate appointment confirmations and reminders.
• Deliver laboratory reports and medical updates.
• Process billing and payments.
• Maintain accurate medical records.
• Improve our healthcare services and website performance.
• Comply with legal, regulatory, and healthcare obligations.

Legal Basis for Processing

We process your personal and medical information only where necessary for:

• Providing requested healthcare services.
• Fulfilling contractual obligations.
• Complying with UAE healthcare regulations.
• Protecting vital interests relating to patient care.
• Obtaining your consent where legally required.

Sharing Your Information

We never sell your personal information.

Your information may be shared only with:

• DHA-licensed doctors and healthcare professionals involved in your treatment.
• Licensed nurses and caregivers.
• Accredited diagnostic laboratories.
• Physiotherapists and healthcare specialists.
• Payment processing providers.
• Secure appointment management and CRM systems.
• Government authorities or regulatory bodies when required by UAE law.

All third-party partners are required to maintain strict confidentiality and appropriate security measures.

Medical Records & Data Retention

Healing Hands Home Healthcare maintains patient records in accordance with applicable UAE healthcare regulations.

Medical and personal records may be securely retained for up to 25 years, or for the period required by applicable healthcare laws and regulatory requirements.

After the required retention period, records will be securely deleted or permanently anonymized where appropriate.

Your Privacy Rights

Subject to applicable UAE laws, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Withdraw consent for optional data processing.
• Request information about how your data is used.
• Request a copy of your personal information where applicable.

Certain healthcare records may be retained where required by law, even if a deletion request is submitted.

Cookies & Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Analyse website traffic.
• Enhance user experience.
• Improve website performance.

You may disable cookies through your browser settings; however, certain website features may not function properly.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information, including:

• Secure servers and hosting.
• SSL encrypted website connections.
• Controlled system access.
• Staff confidentiality agreements.
• Secure storage of medical records.
• Regular security monitoring and updates.

While we strive to use commercially acceptable methods to protect your data, no internet transmission or electronic storage system can guarantee absolute security.

Children’s Privacy

Our services may be provided to children only with the consent of a parent, legal guardian, or authorized representative, except where emergency medical care is legally permitted.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. Healing Hands Home Healthcare is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, healthcare regulations, or our services.

The updated version will be published on this page with a revised Last Updated date. Continued use of our website or services after any updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Healing Hands Home Healthcare

Email: info@healinghandshealthcare.ae

Website: https://healinghandshealthcare.ae

Our team will respond to your request as soon as reasonably possible and in accordance with applicable UAE laws.